ComplaintsforDunkin Donuts
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Complaint Details
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Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered thru mobile app at Dunkin Donut in shop rite ********** ********************* **. I should get a free lemon cake with my order of one drink coz i clicked the rewards first. And also had redeemed points coz Ive been a long time client of dunkin. When i picked up my order at the drive, the person there couldnt give me the free stuff. I called the customer service snd the person who i spoke to instead of resolving the issue has given me the attitude and even argued with me which is ridiculous! All clients deserve what theyve paid for, but this dunkin donut in ******* st im always getting a problem. Unfortunately, the one in ******** ave had better service but they closed. I asked if they can just refund what i loaded in my card, but the answer is No, i have to consume it!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.