ComplaintsforZafferano America
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased 2 of these lights at $169 a piece. At first one light stopped working and they told me to buy a new battery. I did and the light still did not work. They ended up sending me a new head to the lamp. Not 2 weeks later the other lamp stopped working. I emailed the company with my problem and told them the second light went out and I needed a new head for it. This time I was told that maybe because the light was 3 years old it had lived its life and that was it. I told them for the price I paid the lamp should work longer than 3 years or if they know this is a common problem to make sure consumers are aware of the life of the product. I would not have spent so much money $169 x 2 if the product did not have a long life expectancy!Business response
09/05/2024
After speaking to the customer, we have corrected the situation and sent replacements out to the customer. We believe we have fairly handled this issue and consider it closed
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Contact Information
301 Penhorn Ave Ste 5
ste 5
Secaucus, NJ 07094-2129
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.