Customer ReviewsforDeck Guardian, Inc.

The absolute worst, cant even figure out how to show up for an appointment on time wasted my time today. Never even called me to tell me they were not showing up. I had to reach out to them to get her a response where they made a story of their secretary, messed up if the secretary messed up then call the customer, no wonder all these businesses go out of business they dont know how to do business.

I just received today (04/11/2024) in the mail "*****************" which lists the ****************** Companies. In the section marked (Deck Building and Maintenance), Deck Guardian is featured as the top recommendation. In the write up, it states: "pressure treated pine is a popular, cost-effective choice for new deck construction". I called today (04/11/2024) and asked for a consultation for replacement of my 20 year old wood deck with a new wood deck. I received a phone call back an hour later and was told that "we don't install wood decks anymore" and I was also told that they do not use concrete footings anymore either.This is quite deceitful, putting in the "Best Pick Report" write-up (first paragraph) that "common deck materials include wood, wood composite, and PVC. Popular wood species used for decks include cedar, redwood, hardwoods....", and you don't use wood anymore. I assume that Deck Guardian had an opportunity to clarify the write-up, and that no real effort was made to do so. Shameful.

Did Deck Guardian need one more review stating how great they are at building decks? No. They are the premier deck creators in the area, you know this. I am writing one however because I don't want you to miss having the best, building your deck.I remember looking at the price quote from Deck Guardian and saying to myself are these guys crazy? Now I look at my finished deck and reflect on the process from selections, architect plans for township approval, township permits, township building requirement like soil disturbance area, the delivery of materials, the removal of garbage materials, clean up of work area at the end of each day, the professionalism of the work crew, the quality of the work, the building process, the professionalism of the project managers and office staff, they addressed any concerns I had, provided additional materials at no extra cost so that my deck would have the look that I wanted, and I can go on and on.I would have been crazy to go with another contractor to build my deck.Please do your research of course but Deck Guardian's reputation is well-earned.I would recommend them to my family and friends.If I have a deck project in the future; I would work with Deck Guardian again.

The Deck Guardian team was amazing from start to finish. From the initial onsite consultation and showroom visit with ****, to permitting process and the fast and seamless build itself, we were so impressed with the team's work ethic, response times, and general helpful nature. And of course the final product, which we're thrilled with. Their pricing is competitive and the process was straightforward and incredibly efficient.

Complete professional service from initial contact through final product.Highly recommended

Deck Guardian was easy to deal with. They were efficient and completed the job in a timely manner. Everything is just as proposed and I am extremely happy with my deck.