ComplaintsforRoyal Buick GMC
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a "Certified" used 2018 Buick Enclave in September 2021. The vehicle has been out of service for repairs for approximately 30 plus calendar days and counting. On May 5, 2022, the vehicle suffered a catastrophic transmission failure which left us stranded on the side of the road. The vehicle was completely inoperable and was towed to Royal Buick. The vehicle remained at Royal Buick until the transmission was replaced and returned to us on or about May 27, 2022. On July 27, 2022, the vehicle began revving when attempting to move from the stopped position, and then slammed into gear. We immediately contacted them and reported the issue. On that date a service appointment was scheduled for August 11, 2022, since that was the first appointment when a loaner car could be issued. We have asked the dealer help us get into another vehicle since there are clear extensive mechanical defects with this one and their solution was to offer us a vehicle at a higher payment and to extend our loan. On August 2, 2022, my clients again experienced issues with the transmission and a light on the dash lit up. Simultaneously my clients received an email and text message from OnStar stating as follows:An issue with the Engine and Transmission System in your 2018 Buick Enclave has been detected. Please service your vehicle within 7 days.My clients then reached out to your office to advise of the message received, and was told that they had to keep their appointment on August 11th since there were no loaner cars available. In light of this they have been unable to drive the vehicle since August 2, 2022.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.