ComplaintsforTop Quality Plumbing, Inc.
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We built a new home and this plumbing company did the plumbing work for the home. We have had multiple issues with them but now they refuse to come back to the home to rectify. We tried winterizing our outside plumbing only to find out that:1) The outside plumbing was not installed correctly leaving pipes vulnerable to freeze 2) One of the shut off values for one of our outside faucets was connected by them by mistake to our refrigerator. Which means if we turn our outside water off for the winter we will have no ice or water. If we leave the ice and water on the refrigerator we risk the outside faucet from freezing.Called them and at first would not even respond to tell us where our shut off values. When we learned it was more serious than that they said call your builder!! Which is crazy the builder if didn't do the work the plumber did.Business response
12/14/2022
This customer did not hire us directly. We did the job for a contractor that decided to go around us and bring someone in near the end of the job to complete some of the plumbing work and not pay us in full. After several months of back and forth with the contractor, we settled on a sum of money that was not 100%. The fact that someone else was brought is makes warranty a very grey area. Regardless of all that, we did go back to the home and satisfy the concerns of the homeowneCustomer response
12/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.