ComplaintsforDrivers Edge Automotive LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought brand new set of tires jan 2023 ******** and paid ******* was told had ****** to ********. **** warranty free tire balance and rotation. Have had two flats in last two months and had oil changed and tires rotated and balanced .I had a blow out new years eave had spare put on to find out it had a s**** left in it and was told my tire has to be replaced wasn't covered under a y ******** warranty and had to pay for a whole new tire extra 215.oo dollars and now while driving on spare with s**** left in it my whole brake system is saying low on rake fluid and brake system in overload have engine checked return to a dealershipBusiness response
01/04/2024
Hi, This complaint is against a different company of the same name. We do not provide any service or installation and did not sell tires in January of 2023. We are not associated with the company you did business with.
Thank you!
Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on 4/4/2023 i was advised my vehicle was ready for pick up with no indication of charges As i had authorized charges of $175 several days earlier and no follow up from ************ assumed that would be the charges When I picked up my vehicle on 4/5/2023 the charges were $1149.85 with a record of 5 bogus authorizations allegedly by me several different dates that never occurred Work order #***** invoice ***** contained items that had been replaced earlier on invoices and paid manager ***** is aware of my complaint but did not resolve my unauthorized charges.Business response
04/27/2023
Hi, My name is ***, owner of Drivers Edge Automotive in **********. This complaint is in regards to another business with a similar name. My company is not in the business of vehicle service. We do not own or operate garages. We do not perform mechanic work. We are a retailer of new auto parts only. We do not have any employees named *****. The person who filed this complaint has selected my business in error. The person filing the complaint has a ***** address. We have no business in *****. We have no knowledge or connection to person filing the complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Williamstown, NJ 08094-3663
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.