ComplaintsforWm. B. Snelbaker & Son
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went into Snelbaker and Son in early September to purchase two headstones. One stone for my Mother and the other for my Grandmother. A sales lady named ***** "helped" me with the process. ***** stated that she was new and I am now suffering the consequences of her being new with no guidance. I explained that I did not want to pay more then $5000 for both and she assured me this was definitely doable. At that point ***** continued to fast talk and give misinformation. She took my money, made sketches of what I wanted for both and gave me two receipts that said paid in full. A couple days later a man called and stated that ***** quoted the wrong price and I needed to pay another $1400 for the cemetery to pour the cement. I said ok but rightfully I shouldn't have paid that as my receipt said paid in full and cemetery fee was listed as paid. I did not want to argue and immediately paid that. I had no further contact with the business until the end of November when I demanded a final sketch to approve as promised and a completion date. The sketches sent had wrong death dates and outrageous verbiage that I never selected. ***** was apologetic and that does not compensate taking advantage of someone during a grieving process. I want this executed correctly and as promised, I also expect ***** to be trained properly. While I was in the office she is faxing papers to incomplete numbers, scattered and just plain confused. I paid in full with a confidence that this company could do a job that I am not getting. I want answers immediately. Also, ***** needs help in that office to help it run effectively.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.