ComplaintsforSandia Laboratory Federal Credit Union
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Business closed my account without any reason I have my vehicle with them and a credit card and I don’t have access. Whenever I go to the branch nobody helps just getting redirected to help center over the phone. Also sends letter saying they will report that to the credit bureau. I paid off everything with them and now they are coming after me with thisBusiness response
07/05/2024
Dear *** ********,
The checking account was closed due to it having a negative balance of $46.33 for 46 days. We reached out but were unable to get in contact with you through the contact information we have on file for your account. Once we receive the $46.33, we can restore access to your loan and credit card.
We want to help get this resolved. Due to the account having a negative balance, our branch staff are unable to assist with this matter. You will need to speak with our recovery team over the phone. Please give us a call at ************ for assistance.
Customer response
07/05/2024
Complaint: ********
I am rejecting this response because:I contacted SLFCU about this matter and continue to repeat the same. I reported 3 fraudulent transactions and got credit back for those transactions but never received the Overdraft fee back and this what’s putting my account in default payment
Regards,
**** ********[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.