ComplaintsforDalton Service Center
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Complaint Details
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Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wall oven is broken. I asked them to repair it. They sent a man out and he looked at it and said I will check to see if I can get new parts. I don't know who he called but then said there were no parts available to repair that model. He should have asked the model # before he made the trip. Then he could have checked on repair parts before he came. This is a fraud. I want a refund. thanksBusiness response
01/22/2024
With older units parts start to become no longer available. With a light issue there are many things that can cause this. Some of those parts are available for your unit. Rather than just guessing, we went to your home to properly diagnose the unit for what is actually needed. The control board was found to be faulty and is no longer produced. We do not use used or refurbished parts, so if a manufacture does not make the part then we are not able to continue the repair. We did go and diagnose your machine which is included in the price quoted to you before we arrived at your home. Dalton Service did everything any outstanding service company would do to take care of you our customer. If you are requesting a refund I will be glad to do so for the full amount. We provided the service that we promised. I am sorry that the manufacture does not still manufacture all the parts for your oven.Customer response
01/22/2024
Complaint: ********
I am rejecting this response because:
Regards,
***** ******[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
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Contact Information
1617 Broadway Blvd NE
Albuquerque, NM 87102-1549
Business hours
Today,Closed
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.