ComplaintsforPermian Ford-Lincoln-Mercury, Inc.
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
October 4th I purchased a 2007 dodge ram Cummins. I was supposed to pick up the truck on October 7the after a wiring repair. They have been unable to provide me the truck I purchased . They provided me with a loaner truck which broke down also. I paid them $3000.00, purchased insurance, took a hit on my credit score, my first payment is due this week on a truck I haven’t received. I have made multiple phone calls to the dealer and have not gotten any calls returned. I own a ranch, cattle and horses and cannot afford to be without truck. I feel they are avoiding my calls and not providing me with any information and not refunding my money. I’m looking to you for assistance resolving this unlawful theft of my money.Business response
10/31/2023
We apologize for the inconvenience. Permian Auto Group takes every vehicle sale very seriously. On the day of the purchase, it was discovered there were several safety issues with the truck in question related to the wiring. Permian agreed to fix the problems at no cost to the customer. Unfortunately, the parts required to fix these safety concerns are indefinitely on back order. We agreed to purchase the truck back and refund the customers down payment in full which has all been completed. Documents attached for confirmation. Customer was made aware of these transactions and didn't indicate any other concerns at that time. If customer has any ongoing questions or concerns? Please feel free to contact the office to have resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.