ComplaintsforMesilla Valley Castings, Inc.
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of Transaction: 4/19/2022 Amount: $192 Product to be Delivered: Metal Casted orb jewelry The Metal Casted Orb Jewelry was never provided to me. The Vendor has been ignoring my phone calls for over 6months. I called from a different number, they finally picked up and told me that they will not be sending me my orbs. They said they would refund me, however, when I called multiple times the days after to provide a method for a refund, they continue to ignore my calls. Extremely unprofessional, and I would like my refund as I received no product at all, and was kept waiting for months. My card number has changed, so they need to submit my refund through another method.Business response
12/20/2022
I have offered a credit of $150 for the molds and returning the masters that were completed on the invoice in question. Shipping charges will apply to return the masters. I do not yet have a response from her. She called after hours last night and left a message and I replied to her email this morning. I'm not sure why this escalated on her part after non-payment for 6 months of the 2nd invoice with her product.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.