ComplaintsforAWC Propane
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
AWC provide propane on Monday December 12, 2022. I had 10percent propane in my tank when they came .Both my hot water heater and furnace which are gas were operating perfect before the fill. After they filled it the furnace and hot water heater would shut off and all week had to light pilot . I had to go to electric heat if they would not burn . I called Friday morning to report the problem. They said a tech would call. NO call back came and I have no heat other than a small electric heater. This problem came right after they filled the tank and the weather is cold. I am 71 years old and I have to try lighting this furnace in the middle of the night and I have no hot water when water heater won’t light. Right now Friday night both will not heat as they will not stay lite.The water heater is only 2 months okd so the problem is with whatever they did or with the product .0Customer response
02/28/2023
Although they were slow in correcting the prep pane problem they finally did correct the problem. I did spend several cold mornings before they fixed the problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.