Customer ReviewsforTowbin Dodge, LLC

Bought first car from Towbin. After a couple of months they labeled the car a Lemon, and pulled the loan. Put me into a 2020 Kia Forte. Had car less than 3 months and clutch went out. Would not cover clutch repair and said it was wear and tear. Charging 1800. to fix it. First car was a joke, and now this one is sitting as I cannot repair. They need to be held accountable for the cars they sell. No way can a clutch go out in 3 months from wear and tear. Apparently this was never checked out before putting on the lot, just like the other car. Would not ever recommend anyone to this dealership. Now I am stuck with payments for a car I cannot fix.

I’ve recently financed a used vehicle from this dealer ship and so far it’s been extremely unpleasant. The vehicle I had financed from them was a 2016 Toyota Scion FRS. It all started in the beginning when we started to do paper work in regards to finalizing the deal. I had to wait a week to be able to drive the car out of the parking lot due to pending paperwork that my co-signer had to sign. Which I wouldn’t of mind if they had started with that explaining that it would take some time for me to drive off with the vehicle it was informed to me after completing my part of the paperwork. Communication with the staff is terrible. Furthermore, after receiving the vehicle about two weeks in, I started notice an issue with the car’s stick shift. It would make some kind of noise and get jammed at random and this has happened while driving on the freeway. I decided to take it to a Toyota dealership for a diagnostic and it was confirmed that the bell house and stick shift needed to be replaced which would be $3,500 and the taillight was also defective since water was getting inside there. I took it back to Towbin so they can fix it for me since I literally haven’t even made my first payment nor had the chance to register the car. They stated that there wasn’t a crack on the bell house which I never mentioned anything about a crack and told me everything was fine and that their service techs are 35+ years of experience and that the car was ready to go. They claim that they had fixed the taillight with a brand new one where the next day it had rained and again was filled with water. We’ve been back and forth with them wasting our time not getting any results. Communication has been horrible & we’ve been constantly been brushed off not taken serious. The employees that have been juggling us around are Saboor Ansaly, Tim Harris, Oscar Palma, Stephen Nelson. I have so much more details on my experience, but I’m limited on here. They have yet to accommodate us at all. Stay away.