ComplaintsforWater and Ice
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It is a business that is profiting from uneducated people often Spanish speakers whom are hard at understanding. Taking advantage by having a machine in place that steals quarters from the dispensers when people make mistakes by adding less or more than the amount requested. This is not what is expected when purchasing from any bending machines, the owner explained that it is timed and it will do this everytime someone makes a mistake. He was very rude and offensive making derogative comments when I requested a refund.Business response
04/07/2023
We have contacted the Complainant direct via telephone and text and resolved the issue to the Complainant's satisfaction as of 4/6/23. JPG file showing the chain of text communications with the Complainant is attached.Customer response
04/12/2023
Complaint: 19548145
I am rejecting this response because:The machine continues to malfunction. The representative that contacted me did not make sure the machine does not retain the quarters after a 5 second delay. Their offer to give me five gallons of water does not fix the issue at hand. The complaint is for an apology but also the issue needs to be fixed with the machine. I did return to confirm this on April 12 after I received a response from BBB.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.