ComplaintsforAstrology Answers

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/27/2020 I purchased $179 worth of credits to use for their services. When trying to redeem the credits today, I was told they expired after one year. No where on the receipt or email correspondence I received was there an expiration date. Today I spoke with ***********************, who told me that it is not their policy to refund my unused money or reinstate the credits. I requested a full reimbursement of my unused funds, and after some back and forth with ***********************, she offered to add 40 "credits" to my account but was unable to do anything further. I asked to speak to her supervisor who at the time was not available, so I offered to wait. After some time, she reported that the supervisor is also unable to refund "expired" credits. Please find the attached copies of today's conversation and the purchase confirmation emails (which do not state anything about an expiration date). I appreciate your assistance on this matter. - *********************************

  Business response

  08/19/2024

  Hi there ********, 

  I took a look at your correspondence with ****** and I'm really sorry to see how that was handled. Thank you for bringing that to our attention as something we can chat with them on improving.

  We would like to rectify the situation and get you a refund for those unused credits, but because it was so long ago, we no longer have the card on file to issue that. If you can reach out to me directly at ********************************* we can get your ****** information and get that refund sent over to you that way. 

  I will be watching for your email so we can get that sorted out as soon as possible for you. 

  Thanks,
  ******

  Customer response

  08/20/2024

   
  Complaint: 22102316
  
  I am rejecting this response because: I would like a change in their policy. When a person spends money (much like a gift card) for future services or products, the credit shouldnt expire. It seems unethical. If there is an expiration date, it should be posted everywhere; such as, on the sales page, on the website, and the confirmation emails. I am very grateful for the monetary refund, but this does not yet feel complete. 
  
  *********************************

  Business response

  08/20/2024

  Hi ********,

  I just replied to your email regarding the refund - which we are sending to your ****** for the expired credits. Your email led me to believe that a refund was a sufficient rectification for the situation. On our end, we are speaking to our customer service agents about how they can better handle situations like these going forward, and we are reviewing our website to ensure that our policies are more clear for our customers.

  You are stating that this doesn't feel finished for you. We are taking your complaint very seriously and making sure that we improve what we can going forward. At this point, we feel that the situation has been sufficiently remedied. 

  Customer response

  08/21/2024

  Please change the status of the closed case to customer satisfied. Since you were unable to request they change their internal policies, I asked they do so through my communication with ****** from Astrology Answers. She said they were already making changes and reviewing their website to be more transparent just based on our communication and my feedback. I am VERY satisfied and I would like my complaint to note that instead of what it currently listed as, as this is the best case scenario for all. Thank you again for your help!!!

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a free mini reading done by astrology answers.When I got my free mini reading. I was offered a transit guide to love and happiness. 6 months of personalized guidance.For $67.When I paid the $67 from my account it automatically took $93.87 out of my account and I didnt recieve my 6 month personalized guidance. I paid on the 16 May 2024 and it came out of my account on 17th May 2024

  Business response

  06/05/2024

  The cost of the Transit Period Guide 6 Months is $67 US dollars. I see that ***** is located in ******, that cost would be $93.87 after the exchange rate on that date. 

  I can see in their customer profile that the reading is in there. There are multiple previous purchases in their profile and the profile has not changed. I am attaching a screen shot of the purchase history along with a screen shot of the customer access history which spans longer than the screen shot. 

  There is also an attached screen shot showing the *** V2 report that is in ******* file for *** 16th. 

  If this is a case that ***** cannot access their profile due to a forgotten password, our support team at ********************************** will be able to help them reset their password so they can access their product. 

• Initial Complaint

  07/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  29.00 dollars. two times this month. tried cancel subscription services.

  Business response

  09/02/2022

  Business Response /* (1000, 5, 2022/08/02) */ Hi *****, Thanks for reaching out to us. Upon reviewing your case, our records indicate that you purchased a subscription offer on June 16th, 2022 for 3 recurring bill payments of $29 to pay for your product with us. Your initial payment came out the day of your order, June 16th, and then your second payment came out on July 16th, 2022. You were not charged twice in July. If you could provide more information as to when you requested a cancellation of this product, we'd appreciate it- currently, our email, phone and LiveChat systems show no such request from the contact information you've provided, and we do not have a record of any agents handling your case. If there has been a clerical error and you requested this cancellation, we'd like to follow up to see where your request fell through the cracks. We've processed your refund request today, so please allow 7-10 business days for the funds to reappear on your credit statement, depending on your banking institution. Please note that this refund on your subscription offer will remove access to your report, and you will not have the ability to access it moving forward. Have a beautiful day, The Astrology Answers Team

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I placed an order for an annual subscription on 11/10/21 for $97.00. It came with a full refund 60-day money back guarantee. I've emailed them several times to cancel and get a refund also have called the toll free number ************ in Nevada which says it's discontinued.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2021/12/16) */ Hi ***, Thanks for reaching out to us! We're sorry to hear you're not happy with our refund process; however, while looking into your complaint, we were unable to find any correspondence to our support department under the provided email address and name. Unfortunately for many businesses, if you contact support with an email different than your purchase order information, it is difficult for us to match your request to your order refund, which can lead to delays. We were able to complete your refund request with this filing though, so you should see your funds returned to you within 5-7 business days, depending on your financial provider. Have a beautiful day, The Astrology Answers Team Consumer Response /* (2000, 7, 2021/12/20) */ Good Morning, I see that the credit to my card is processing today. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩