ComplaintsforE-Powersport.com LLC
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I pre-ordered a VGX06 electric motorcycle on 7/4/2022 for $5099. **** at e-powersport indicated that a shipment of motorcycles arrived in November 2022. I did not receive the motorcycle and requested a refund on 2/6/23. As of today, 10/30/23, I have not received the purchased motorcycle or even a partial refund. E-powersport has stopped responding to calls and emails. I have attached the paypal transaction and email chain for documentation.Business response
11/13/2023
Customer requested a refund after motorcycle was received and being prepped for delivery to customer. Customer claimed "Financial Hardship" as a reason. Customer's refund is pending once funds are available to provide. Money from the customer had to be spent on the initial order of the motorcycle and it is still sitting on our showroom floor to be sold. Once sold funds will be available to refund the customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.