ComplaintsforLuz Lashes LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was referred to Luz Lashes by a family member, the owner herself who's name is ***, is the one who does cool sculpting which I bought two packages that include 18 treatments. She told me I had to pay upfront, She also told me in order to get results I had to come every 4-5 days, every time I have been scheduled I show up for my appointment and she is not there, I call her and she tells me she left to pick up children she's taking care of and I've had to be rescheduled, and when I go to my new scheduled appointment she is not at her place of business . she's always in a rush and never finishes my full treatment. I have only received one full treatment and one 1/2 treatment. I asked her for a full refund since she can not comply with the package she recommended to me. I am not happy with her unprofessionalism and not being able to get the treatments every 4-5 days that she recommended.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.