ComplaintsforVang Comp Systems LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Invoice# **** On December 4th I placed an order and paid 255 dollars to have gunsmith work done on a shotgun barrel. The barrel was Remington 870 Tactical 12 gauge with **** inch barrel. The barrel was shipped VIA **** to Vang Comp Systems in ********* ****** as instructed on the order form after payment was made via credit card on the internet. December 17th the barrel was delivered. I was told the it would take approximately 30 business days to complete and to this day I have heard nothing except they needed to locate the barrel. After several attempts I received an email on March 20th stating they needed to locate the barrel and asked for the specific information of which I immediately sent them. To this day I still have not reviewed the barrel or know the status the work being done if any.Business response
03/31/2023
Customer's workpiece successfully located 3/31/2023. Will complete work and ship back to customer no later than 4/7/2023.Customer response
03/31/2023
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Things did not have to go this far and should not have. The only reason why I filed a complaint was because I did not get a response to my emails and knew nothing.
Sincerely,
*********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.