ComplaintsforNatural Essentials LLC
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid $459.00 & didn't recieve what i was lead to believe i was getting. Now phone numer not good anymore. I had left multiple messages with complaints and request them to return my call & never once did they during the time i was told that they would call me back. Always calling to try to sell me more but never dealig with my complete unsatifaction.Business response
08/25/2022
Business Response /* (1000, 8, 2022/06/03) */ Contact Name and Title: Violet L*** - Manager Contact Phone: ********** Contact Email: ************@gmail.com Hello, We have reviewed the complaint initiated by the customer and we donot agree with the statement raised by the customer. They are not eligible for any credit or refund. Customer did placed order for the products we offer and those were sent to the customer timely, they received it and we have the signed proof of delivery. We recently had a contact with the customer to check regarding this where customer mentioned that they were not aware of the product and its usage so, it was explained by our sales team once again to them and customer was satisfied with it and have also mentioned that they will withdraw the BBB complaint as it was done due to misunderstanding. Customer was made aware of the terms and condition at time of placing order and also during our last call. Disclaimer: THERE'S NO GUARANTEE OF SPECIFIC RESULTS AND THAT THE RESULTS CAN VARY. THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION OR ANY GOVERNMENT AGENCY. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT DISEASE. YOUR CHARGES WILL APPEAR ON STATEMENT AS "NATURALESSENT" ********** Our Terms and conditions are open to public and had been disclosed to customer at the time of transaction also, clearly stating our policies regarding the returns or refunds on our products and cancellation of the order. The customer, despite agreeing to the terms and conditions is not abiding by these policies. Note: It is requested to please close this complaint as its been sorted with the customer and they agreed to withdraw it. Regards! Natural Essentials Team.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.