ComplaintsforWhittlesea Blue Cab Company, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
At ************/******, myself and my out-of-town friend waited for a taxi to take us to my home in ***********. Upon entering the taxi, the driver pressed a button that said $120.00 (it wasnt even, but about that amount), then I was provided a personal device (cell phone) to enter an address to drive to.As a local, Im aware of the costs of this drive from ********* to my home. Its roughly $40-$60, plus tip.On the night of 12/15, the total cost without tip was $97.90. I continually asked the driver (Driver ******, **** *******, Vehicle ****) to specify the charges as I noticed the meter was rising significantly with each passing moment, and he replied twice, mileage plus distance.Upon arrival to my home, I inserted payment and selected zero tip, as Ive never been charged this ****** inflated amount (even at peak times). I said, I want you to know, Im not one to not tipbut this amount is absurd. (I even obtain car services regularly from Bell). The drivers reply was that he only drives two nights a week, owns a local gym, and that he could have stayed downtown to make better money since I wasnt tipping.Im unsure why the charge was such a ridiculously high amount?Initial Complaint
05/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On the 29th of april 2023 I took a taxi from the *************** pick up ********* to the airport. There was a total of 28 usd incl tax on the screen and I was asked 38 usd on arrival. After a big discussion he told me that it would be written on the receipt as I didnt believe him. He would only give me the receipt after I paid. I paid the 38 usd but got the receipt of 28 usd. I told him that I wanted my money back and I should pay what is written on the receipt and that I had to present the correct receipt at work to get my money refunded as it was a worktrip. He told me that he could print me the other receipt. He than printed his receipt that had also 28 on it of course. He told me to present my employer both receipts. I told him I would report him and he said I was welcome to because he did everything the way it was supposed to. The drivers name is ************************* and his driver number *****.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.