6 Customer Reviews
Review from Carol K
1 star05/12/2024
I would give negative stars if possible. Purchased a product that was supposed to temporarily erase under eye bags. Worked while there so I bought it. Clearly what they sold me was not the same product. Product just dried up my under eye area. Terrible to be taken advantage of like that!
Lola Soap Response
05/21/2024
Lola Soap takes pride in the high quality of our products and in our customer service to each customer. We do our best to answer questions, address complaints, concerns or any discomfort our customers may express. Please contact our customer service and we will be happy to assist you on any matter.Review from Kerry Q
1 star02/18/2024
Their products are complete garbage. I feel so stupid. I fell for the hard sell. Not only does the skin firming cream not work, it actually completely dries out my skin and makes my eyes itchy. What a colossal waste of money. Never, ever buy their products. And of course “all sales are final” so you can’t get your money back even after a bad skin reaction.Lola Soap Response
02/22/2024
Hello Kerry, We would appreciate if you would contact our customer service in order to assist you. We will try our best to change your experience to a positive one.Review from Cathy P
1 star01/10/2024
Las Vegas Harrahs store. I was harassed by very aggressive sales people standing in the doorway of the store. Every time I pass the store on my way from the casino to the room. And from the room to the casino, I tried ignoring them, but they only yelled louder. I did eventually take the samples they handed out at which point they wanted to drag you inside the store and sell you more products I left and the soap was awful my skin ItchyLola Soap Response
01/11/2024
Thank you for your review. Lola Soap takes pride in the high quality of our products and in our customer service to each customer. Should you decide to contact our customer service, we’ll be more than happy to try and resolve any matter you might have and change your experience to a positive one.Review from Sandy R
1 star11/24/2023
I was scammed for $2,900 on November 10, 2023. When I tried the product at home my face became irritated, itchy and red. It took several days to heal. The man and lady were representatives of Lola Soap at a Christmas Show. They were very pushy and aggressive about purchasing the products. I have filed a dispute through my credit card company. The products that I brought home were not the products used during the presentation. Is this company a real company? I don’t know what to do with the products. The numbers that I have called are not valid, nor is the address on my receipt.Lola Soap Response
11/28/2023
Hello Sandy, Lola Soap is a franchise. We are not the individuals that attends that show or any shows. We have two stores located in Las Vegas.Review from Holly F
1 star09/25/2023
Scammed me out of over 5000.00. I was told the red light devise I purchased was medical grade. Not!! It no longer works. I was lied to and bought this believing it would be a good investment for health and skin care. I worked hard for that money. I’d like a refundLola Soap Response
11/28/2023
The Red Led device has a life time warranty and will be happy to exchange it, at no cost to you. Please contact our customer service at 702-823-5467. Thank you.Review from Alyssa O
1 star12/16/2021
If I could give it zero stars I would. Do not give these people the time of day. Their product is **** and they rip you off big time. They also will not refund you. Only thing I can say is I will report them until I can't anymore. Worst place ever!Lola Soap Response
12/16/2021
This is not our customer, she never bought from our store.Customer Response
12/16/2021
Yes I am a customer. I am using a family members account. I was just in your store today.Lola Soap Response
12/16/2021
Our stores located at Las Vegas. We are not aware to any unsatisfied customer that visit our locations today.
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