ComplaintsforVegas Weddings

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You spend a lot of time, money and energy to prepare for the big day. I did a lot of research before picking this business. Unfortunately, it didnt end so beautifully. We went to be fitted for our ************, and had even bought the upgraded package. My husbands tux didnt fit, the alterations were horrendous. The shoes falling apart on the bottom, and shoe laces fraying so bad they were ready to snap. The dress was never altered, and it was obvious in the photos. Half the dresses to pick from were stained, torn, and just not in good shape. His pants were hemmed incorrectly, Ill attach photos. When we arrived I mentioned this to two people upstairs, he mentioned it to the people at the front counter, and my mom also mentioned it needed to be fixed. It wasnt. And it may be a small thing- however, I paid to upgrade my flowers to lavender for the color. But both mens flowers, were pink. Then came the photos, 15 candid were included. I couldnt even pick 15 that looked semi decent, even zoomed in photos of my chest which only proved how ill fitting things were. To make up for the fact that the tux was horrid, they included all candid photos for free, yet I didnt even want the 15 I had already paid for. So to try and somewhat salvage a few decent posed photos we ended up spending an additional 600- which I would have been fine paying, had I not wasted hundreds on a tux that looked like it came from the *************** The communication back and forth was confusing at best- with my consultant saying all photos for free poses included, to then being told 2 photos for free. Even after I paid for all of the photos, they sent another incorrect email stating they sent them in color, sepia, and enhancements (which they did not), followed by another email telling me to disregard. They did not deliver on their part of the contract for alterations at the very least. I paid $495 for things that did not fit.

  

  Business response

  06/25/2023

  ************************************

  

  Business response

  06/26/2023

  Greetings,

   

  Please update your records to ***************************** *********************************** in lieu of ***********************. My apologies as yesterday I tried to update the name, but it sent thru a blank response, and I tried to correct. I appreciate the opportunity for a proper response. 

  We have responded to ************** and based on the issues presented we did offer her a refund of $250 (50% of the rental) and supplied her with all of her photography. She purchased a portion, and we comped the rest for her. Upon review of the photography, it's clear that the quality is there, she too liked her photos, but it was diminished by the issues with the rental. ************** agreed to the refund and the additional photography collection to satisfy the concerns and complaint. This was handled and processed 6.20.2023. 

  We ask that you remove this complaint from our upstanding business reputation for which we have had over ************************************************************** the wedding community. Our staff works diligently to provide a beautiful experience for all of the weddings we host, and if there is an issue or complaint, we make every effort to address and resolve immediately. This is also the case with this complaint. Please do confirm with ************** that we have satisfied the issues with a refund and supply of the additional photography. We wish them a lifetime of happiness. 

  Regards,

  ************************************

  President

  Vegas Weddings

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩