ComplaintsforTriton HOA Services, LLC

• Initial Complaint

  12/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I pay my HOA dues twice a year: in June and December...via online banking, I paid Triton, property management company for our HOA, for half a year. The check was received on 12/14/2021. On 12/18/2021 I received a statement from Triton (see attached) indicating that I was only credited for one fiscal quarter instead of two. My bank confirms that the check was for $246 (not $123.) I emailed Triton attaching a scan of the statement and proof from my bank. I have requested Triton fix this problem and send me a revised statement. I've received nothing. Crickets. Thank you for assisting me in getting Triton to communicate with me in a fulsome and transparent way.

  Business response

  06/27/2022

  Business Response /* (1000, 8, 2022/01/17) */ From: david.m*******@tritonconsultingservices.com Sent: Sunday, December 26, 2021 11:16 PM To: '*******' <****************m> Subject: RE: Statement from *********************** Your Statement has been corrected. Thank you. David J. M*******, Ph.D, CAM, CMCA, DCAL President Triton HOA Services, LLC ************************************************************ Tel: (***) ******** Fax: (***) ******** The above is the text from the email sent to Ms. ***** on December 26 stating that her statement had been corrected. We are not required to provide statements. We do so on a monthly basis to our customers. She shall receive her next statement on 1/17/2021. She also had the option of calling our office at the number listed on the statement, which she chose not to do. Thank you. Consumer Response /* (3000, 12, 2022/01/19) */ At no time was I given the option: "...of calling our office at the number listed on the statement..." I have never called the office. I've always communicated with DAvid M******* via email. I never have been told there was an "office manager." I asked for a revised statement...and I received NO RESPONSE. David M******* has always run a One-man-band operation...and he acts like a spoiled child who has no responsibility to residents for owning and correcting his mistakes. Interesting that I received a new statement hours after my post from yesterday...and the threat of being reported to the state's Ombudsman's office prompted a response. I was going to thank BBB for prompting him to act when actually he hasn't... I just received my next monthly statement that was in the queue. Why didn't he write to me saying: "The correction will be on your January statement..."? Instead, he was silent. I run a business... and I have to communicate with my clients...not ignore them. Triton is pretty amateurish...IMO. Business Response /* (4000, 15, 2022/01/20) */ On December 26, the homeowner was provided with the information that her statement had been updated. Her Bank records were her receipt. On January 18, we emailed or mailed out updated statements to all homeowners. The homeowner has everything that she has requested. In our opinion, this case is closed. Thank you.

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