ComplaintsforPriority Property Management

• Initial Complaint

  07/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear Priority Property Management: As you know, I am a former tenant at *********************************************. Upon signing of the lease agreement dated April 16th, 2021, I had placed a security deposit in the amount of $3,340.00 with you. I am writing to dispute the security deposit accounting you sent to me dated, 05/18/2022. Please be advised that under Nevada law, upon termination of a tenancy, the landlord may claim of the security deposit only such amounts as are reasonably necessary to remedy any default of the tenant for: 1) unpaid rent; 2) the reasonable cost of repairing damage to the premises not caused by normal wear and tear; and c) the reasonable cost of cleaning the premises. See NRS 118A.240, NRS 118A.242(4). Nevada law defines "Normal wear and tear" as the kind of deterioration which occurs without negligence, carelessness, or abuse of the premises. Normal wear and tear includes deterioration of the premises that occurs during normal conditions. See NRS 118A.110 You charged me for following: Item 1: $65 Landscape Fee - Reprogram the Irrigation System. This is not in the lease as needing to be set to any schedule. It also was not broken. Per the lease agreement, LANDLORD shall be responsible for all systems including heating, cooling, electrical, plumbing, and sewer lines. Item 2: $450 Repaint and Touchups - the property had off color spots all over the walls when we moved in. We rented as is. Item 3: $70.48 Towel Rack Addition - We didn't have a towel rack when we moved in. The above-listed charges are unreasonable and unnecessary and violate the state laws listed throughout this letter, and as such, must be removed from the accounting dated 05/18/2022. Please stop ignoring this and return my money.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/07/21) */ Priority Property Management makes EVERY effort to return tenants security monies to them. Priority Property Management has NO incentive to keep tenant monies. When completing a move out assessment, the report is completed on top of the tenants move in assessment to ensure the comparison is very "apples to apples". Unfortunately, in the case of this tenant, the move in report marked many paint areas "good" and upon move out it was identified there were mismatched touch up spots and holes. Prior to move out, tenants are provided (via email) a copy of their move in report to review and walk the property prior to returning keys to ensure the property reflects the same as move in. The tenant was provided this report on 04.06.2022 at 9:53AM. The tenant returend the property in overall good condition, but was charged to remediate the touch up spots that differed from the move in assessment. The tenant originally contacted our office to dispute charges via email on 05.21.2022 at 3:03pm. The tenant was promptly respondeed to on 05.23.2022 at 3:44pm advising the communication has been received and a review of the original disposition provided will be completed within 10 business days. The tenant again followed up on 05.28.2022 to which the Property Manager sent the same email as well as called and left a message for the tenant to follow up/confirm receipt of communication. On 06.01.2022 @ 2:29pm the tenant was provided a follow up email with regards to details on the charges and the reason the tenant was charged for touch up paint "beyond normal wear and tear". The tenant again inquired about a response on 06.05.2022 at 5:29AM to which we responded again advising that a response had beeen sent. The tenant was charged for touch up paint that was beyond "normal wear" as it differed from the original move in report. The tenant was charged for landscape irrigation timer as the irrigation was not set correctly and thus the plants were dying. Again, Priority Property Management has no financial incentive to charge tenants at move out but we must ensure they are held accountable for what is their responsibility as outlined in the lease agreement. The former tenant has never been ignored and is always welcome to contact our office and in contrast, we will always respond. Priority Property Management

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