ComplaintsforFirst National Collection Bureau, Inc.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm receiving emails from this company stating I *** a debt and they have the wrong person. I do not have any credit cards, and have not had any credit card debt. I would like my name, email address, and phone number removed from their database

  Business response

  10/23/2024

  ***** -

  First National Collection Bureau, Inc. has received our complaint.

  Your email address and phone number provided in this complaint have both been placed on the do not call / text and do not email tables - for an indefinite amount of time.

   

  Any questions, please feel free to call us at ************

  First National Collection Bureau, Inc.
  

• Initial Complaint

  08/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Phone number keeps calling me, I finally called number back, it was this company, I selected #3 to have my number removed, some guy answered with hello, I asked to be removed from the calling list, and he just went radio silence, he did not hang up, but even after saying hello, are you there several times I got nothing, but I could hear him breathing on the other end. This company is ridiculous and must not want their money too bad considering they can't even leave a message of what they are calling about.

  Business response

  08/21/2024

  Hi ****** -

  First National Collection Bureau, Inc. has received your complaint and have reviewed the file.

  All call recordings begin recording when an agent picks up the line and begins to speak.  I do see an inbound call, but the system flagged the call as a hang up - there is no call recording due to an agent not picking up.  When the option to remove the phone number is utilized the system does not direct to a live person.  I apologize and wish that I can say what happened here.

  I have placed your phone number on the "do not call / do not text" table and you will not receive any additional calls from our office.

  First National Collection Bureau, Inc.

  ************

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Calls 3 to 4 times daily and leaves a message to return the call!!! Have no idea what this is concerning!!!

  Business response

  07/03/2024

  Hi Consumer -

  The file in our office is not for you, it's for your husband.  The phone number you provided in your complaint was used to register and login to the payment portal - a payment was also made.

  First National Collection Bureau, Inc.
  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ********* calls all hours of the day. I just want them to stop!!! They use multiple variations of numbers too, never the same one.

  Business response

  06/19/2024

  Hi ****** -

  First National Collection Bureau, Inc. has received your complaint.  After review of the account, I am not finding any dial records for the phone number you provided in your complaint.  I'm also not seeing any calls to any number on this account.  I do see that we sent you emails to the email address you provided in your complaint.

  Our office hours are 6am - 4pm PST, therefore any calls that would come out of our office to you would be done in that time frame.  We also would not call you more than once a day. 

  If you continue to receive calls from unknown numbers, you may want to research to ensure that it's not another company.

  I have added your phone number to the "do not call / do not text" database for an indefinite period of time.

  Respectfully,

  First National Collections Bureau, Inc.
  

   

  Customer response

  06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There was no transactions made . I keep getting these emails from First National Collection Bureau ***** Saying there is someone by the name of *************************.refrence number *********. This is not me . This is my email address. And I would like the emails to be stopped . Thank you .

  Business response

  05/31/2024

  First National Collection Bureau, Inc. has received your complaint that we have the wrong email address.

  Thank you for reaching out and letting us know.  At the bottom of all emails, there is an opt-out link that can be clicked on.  There is also instructions that if the email went to an incorrect person, you could email and advise us.

  I have placed your email address on the "do not email" table and you will not be receiving anymore emails from us.

  Thank you,

  First National Collection Bureau, Inc.
  

  Customer response

  05/31/2024

   
  Complaint: 21781345
  
  I am rejecting this response because:  How did they come up with my email address? 
  
  Sincerely,
  
  *************************

  Business response

  06/06/2024

  The email address came over with the file.  That sometimes happens and when the email is not good, removing the email from the account is the resolution.

  Due to it not being your account, the email address was removed.

  First National Collection Bureau, Inc.
  

  Customer response

  06/06/2024

   
  Complaint: 21781345
  
  I am rejecting this response because:how did you get my email address? 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with FIRST PREMIER BANK, I do not have a contract with FIRST NATIONAL COLLECTION BUREAU, they did not provide me with the original contract as I requested.

  Business response

  05/29/2024

  Dear Consumer,

  First National Collection Bureau, Inc. has received your complaint. 

  Your account was placed in our office on 10/13/2023.  During the time of the account in our office, we have not received a request for any documentation in regards to a verification of the debt.  First National Collection Bureau, Inc. is a third party debt collector collecting on behalf of it's client, First Premier Bank.  First National Collection Bureau, Inc. does not credit report and does not know the status of any account on your report. 

  We have forwarded your complaint to our client and closed the account in our office.

  If you have any additional questions, please feel free to call us at ###-###-#### or email us at ********************.

  First National Collection Bureau, Inc.
  

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with First National Collection Bureau, Inc., I do not have a contract with First National Collection Bureau, Inc., and they did not provide me with the original contract as I requested.

  Business response

  04/10/2024

  Dear Consumer -

  First National Collection Bureau, Inc. has received your complaint.  However, we are unable to find anything with your name in our system.  Can you provide additional information to try and locate you?  As for now, we are unable to address any of your issues.

   

  First National Collection Bureau, Inc.

  ************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not I able for this debt with first national collection bureau. I dont have a contract with first national collection bureau, they did not provide me with the original contract as I requested.

  Business response

  04/15/2024

  Dear Consumer,

  First National Collection Bureau, Inc. has received your complaint.

  After reviewing the account, it shows that we received a cease and desist in our office on 4/8/2024 via email.  Your account was closed as a cease and desist on 4/9/2024.

  Your complaint and your cease request was forwarded to our client.  First National Collection Bureau, Inc. does not credit report, therefore we do not know the status of any account on your report.

  Thank you,

  First National Collection Bureau, Inc.

  ************

  Customer response

  04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted today by this business claiming I owe a debt and asking for my address and date of birth for verification. When I told them to mail what they had to the address on file, that I am not comfortable giving that information, the debt collector began telling me my address and date of birth. I did not confirm who I was, and this company gave my address and date of birth., on a recorded line.

  Business response

  04/04/2024

  Dear Consumer,

  First National Collection Bureau, Inc. has received your complaint. 

  The agents are trained to request information initially to verify that they have the correct person.  If the consumer on the line does not want to provide the information, the agent can then provide the information to that consumer.  This is not against the law and must be done prior to speaking with anyone about any account. 

  If you have any additional questions or concerns, please feel free to call ************ or email us at **************************************.

  First National Collection Bureau, Inc.

   

  Customer response

  04/05/2024

   
  Complaint: 21500175
  
  I am rejecting this response because:

  This bill collector gave my ENTIRE home address to me, my full name, and my date of birth without verifying that it was me. This is NOT a legal practice,  the consumer must provide the information to the debt collector for verification. In this case, the collector was so unprofessional, I said I would not like to speak to them, and asked them to mail the information to the address they have on file. He then rattled off all of my personal information, not knowing who he was speaking to. That is not legal in **********. 
  
  Sincerely,
  
  *************************

  Customer response

  04/08/2024

  What I would like to see happen is this collection agency conduct business in a more professional manner and follow laws. This is one of many complaints online I read about this company. The are unprofessional and instead of mailing the validity of the debt to the address on file, as I requested, they aggressively rattled off all of my personal information, not knowing who they were speaking to. People should not have access to the person information of others if they are not abiding with the laws that collection agencies must follow. I have spoken to a lawyer about this, and what occurred was not legal. 

  Business response

  04/15/2024

  Dear Consumer,

  First National Collection Bureau, Inc. received your additional concerns.

  As it is not illegal for the agent to provide information for a consumer to verify on an outgoing call, we have discussed with the agent to honor the request of merely sending a letter to the address on record.

   

  Thank you for your additional response and communicating your concern.

  First National Collection Bureau, Inc.
  

  Customer response

  04/15/2024

   
  Complaint: 21500175
  
  I am rejecting this response because:

  If you reviewed the conversation then you surely heard the agent give my address and birth date without me ever confirming who they were speaking with. I did in fact ask for validation of this debt, as I was not comfortable with his aggressive demeanor from the beginning. It is NEVER legal to give personal information without confirmation of who they are speaking with. I suggest you review the laws in the states you are doing collections, because this could end badly if these practices continue. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with PREMIER BKCED/FIRST PREMIER. I do not have a contract with First National Collections Bureau. They did not provide me with the original contract, as requested.

  Business response

  03/31/2024

  Dear Consumer,

  First National Collection Bureau, Inc. has received your complaint.

  After reviewing your complaint and the information on file, we are not finding any communication from you requesting validation of the debt or the original contract.  We have had this account in our office since 9/14/2023. 

  We have forwarded your complaint to our client and closed the account in our office.  First National Collection Bureau, Inc. does not credit report and we do not have any knowledge of what is or isn't being reported on your credit report.

   

  First National Collection Bureau, Inc.

  ###-###-####

  Customer response

  04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

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