ComplaintsforLithia Reno Subaru
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car to Lithia Reno Subaru dealership for repair. The car sat in the dealership for one month prior to the repair being done. I then picked up my car after the repair and the car died on the highway while I was driving! Fortunately, I did not get into an accident and put my life in jeopardy! It turned out that the technician who did the repair did not tighten the engine components together and even forgot to put the retaining screws back! This is unacceptable! My life was at risk due to this technician’s unscrupulous behavior and incompetency. I tried to contact the GM and service manager and neither of them bothered to call me back! The GM finally called me back after my father reached out to him. The GM acted as if he didn’t care. The GM as well as the service manager and Lithia corporation need to understand the seriousness of the problem. I could have died from their technician’s incompetency! I would like for the dealership to refund my money and issue me an apology.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Still waiting to even get service done for a used car bought 4 days ago. Called yesterday never got a call back. This is the second used car we have bought from them where we have got no response as to getting an appt even made for them to even get the car they sold us in to repair 3 items that should behave been fixed before even being for sale. I e is a safety hazard as the seat belt DOES NOT WORK. I called today to speak to a manager and the general manager of the service department was rude and hung up and then I called back ans then finally got an appointment made for them to just diagnose which is still 3 days away not even to get repairs done!!! Quit embarrassing for a big company like this considering my family has been buying cars from then for YEARS. I'll make sure to make family ands friends aware of this horrible customer care and service!Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1st email sent to Randy after being in contact with Robert "Bob": ****** ******Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 1, 2022 I brought my vehicle in for scheduled service at 8am to have a couple of parts replaced. I waited until 2:30pm before I was notified that no work had been done on my car, and that they had ordered the wrong parts. Mind you I had to harangue the service rep multiple times to get any answers. They completely wasted my day with exactly zero to show for it.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.