ComplaintsforRainbow Hotel & Casino
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Unfortunately I do not have the date the incident occurred available. However I do remember the details very clearly. I have a players card with Rainbow, Peppermill Casino, and Montego Casino that was the 2nd from highest status which is Platinum. And it costed me A LOT of money to get that high in status. My mom, dad, sister and myself were on vacation in Wendover. My dad and I were in one casino and my sister and mother walked to another. Well anyway, the next thing I know I am being asked to come into the security office, they are asking for my license, stating that they are asking my father to leave and so they are going to also ask me to leave. And I even asked them, "because my father is being kicked out, you are kicking me out as well even though I have no idea what is going on?' and they said yes. They told me that I would need to write in to the director of the casino to see about getting access back to my membership. I would really appreciate my players club account back from them, as I have spent thousands of dollars to get to that status and I don't even cause trouble. I have never received a response. it was very hurtful to work hard and earn that players status, and they treated me like it was no big deal that they kicked me out because I was with my father. I hope we can resolve this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.