ComplaintsforZyara Restaurant
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I visited the restaurant on February 8 2023 , with my sister and my mom we ordered 3 different plates and 3 drinks, when the waitress show me in the table the receipt, I tell her Ill want to give her tips in cash, she said is ok and took my debit card, then she coming with the card with out receipt, I ask her for the receipt and sho brought to me, when I saw the receipt the charge $9.77 for service charge I ask to her what is that? And she said the owner always charge this service 17% of the price you spend but is not a tips for her, I tell her I need to talk to him about this, and she tell me please dont tell to him I let you know he always kept this money for him, when the owner coming I ask about this service charge and he said is a tips, I explained to him a give her tips on cash and he said I still have to pay this amount for the people working in the kitchen, I tell of course I dont have to pay nothing for the people of the kitchen this is his responsibility, and He started yelling at me and insulting me saying that I didn't want to pay the tip and that was not true because I had already given my waitress $10 in cash, he yelled at me to get the **** out of ****** immigrants, go back to your country, and he kept yelling and insulting their employees. I went and told him that he was stealing tips from his employees to pay the cooks and that I was going to report it and put the comments on his page and he told me that he didn't care that he does what he wants and we'll get out of the restaurant, I want to report that in this restaurant apart from stealing tips from their employees, they charge illegal percentages to customers and it is also racist. I wanted to put the comment and the page did not let me do it. I reading on the When I return home I read the comments of 1, 2,3 stars and they all agree on their bad attitude towards the employees and clients and also with the extra tip percentages.I spend $ ***** he charge $9,77 for service charge $5.10 ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.