ComplaintsforRJV Office Furnishing LLC
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
ordered several work stations from this company, one of which was a sit/stand desk. We asked for panels for around the desk. company came and installed panels but included top row of clear glass on desk which we never asked for nor requested nor knew was coming. After installation, it was clear this row was not working with the functionality of this desk thus we asked that they come remove it. They did come to remove it and when the technician came to remove it stated it never should have been installed. Have been emailing to ask for a credit to purchase some conference room chairs and company keeps stating they will only give credit of $100.00 which is grossly under the value of these panels. Have been patiently asking for a remedy and getting absolutely nothing.Customer response
05/15/2024
Better Business Bureau:
To date, the business has NOT responded to my complaint ID ********, however, I was not looking for a full refund of the entire job, just the value of the glass panels. However, at this time, it is not worth my time nor energy and my ****** learned is that I should have purchased the furniture new and from a reputable business. When buying used, I got what I paid for which was lousy customer service and I still feel like I was ripped off. I do not wish to pursue this further and my only ****** is that I will NEVER deal with this company again. You as the BBB however, should really look into who they are and how they operate, they are garbage.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.