Customer ReviewsforNissan of Bay Shore

I have a Nissan kick ************************************************************************************************** it's on the house. I said OK this was around June so that piece was supposed to be order then he comes and tell me, he forgot to order it and I said oh that's nice so I'm driving around with a broken seat that I can't move forward or backwards literally broken and he said I placed an order is coming from ******* I'm so upset it's unprofessional and I told him I said, sometimes it feels like the seat moves forward and back so I told him God forbid if I get to a car accident and something happens to me, because of the seat you know Nissan is responsible he gave me like a little smirk so that even **** me off like you couldn't give me a rental are you real right now wow

I took my 2015 model Nissan Rogue S car for repair in February 2024. When I pressed the gas pedal, the vehicle was shaking and I had difficulty pressing the gas. They charged $560 for installation because 2 bolts were broken. Since it was not fully repaired, I experienced the same problem again in March 2024. It was under warranty, but I had the same problem 1 month later. When it broke this time, they told me: The bolts broke again, we don't know why. And the transmission was damaged and broken. It needs to be replaced. Due to their own fault, the transmission broke and they charged over $6,000 for repairs. My car was ruined because of his mistakes. And they don't take responsibility. Thanks to them, I was left without a car.They invited me for a meeting. They said they couldn't do anything about my car and tried to sell me a new car. Their offers were even higher than the list price. I said if I wanted to buy another car, I would buy another brand. They wanted to sell a used ****** vehicle with 1000 miles for 28 thousand dollars. The same brand and model vehicle is sold brand new for 26 thousand dollars. I think they were making fun of me. I lost my car.

I agree wholeheartedly with the previous customer reviews. They are not to be trusted or believed. They bait and switch. *********** denies having said certain agreements, even though they are noted in the paperwork, insinuating that I am a liar. I have waited since my first call to them this morning at around 9:30 am; it is now 5:20 pm and my issues are still not resolved nor have I received a call back from the salesperson that I dealt with. I would NEVER suggest using this dealership to anyone. I have never experienced such horrible service or treatment by any other Nissan dealership. This is my third lease with Nissan and it will most likely be my last.

They used fraudulant tactics (Imo) with service contracts. I was told I had to take the vehicle service aggreement as a part of the financing and that it was bumper to bumper. The business manager intentionally lied on both points to make more profit. He did not give me a copy of the actual agreement, which I asked for, until after I signed for the loan. I read the agreement. I went back to the dealership after calling and having nobody call me back. I asked to cancel the service agreement which I had an absolute right to do within 60 days as per the law in ***. One of the managers ***** told me I could not cancel, which is a complete lie. He called me an xxxxxxx and a piece of xxxx amongst other things. Now he has to deal with complaints filed with NMAC customer service and vehicle service agreement depts. as well as ****** reviews, yelp, the BBB, **** of ******** Affairs and social media. BTW- Nissan Corp said they will cancel my service contract and refund the money.

I had a 10am oil change and inspection appointment on 5/8/2023; upon ******************* their was no greeting from any service rep for about 2- 2 1/2 minutes *** as My child and I were the ONLY two people standing there while ********, ****************************, ************************************************************** said absolutely nothing. I have never experienced that sort of customer service before but I guess this is the world we live in. As time went by, ******** asked how may I help you, i provided my appointment time and information on what services were appointed to me via text. we begin to get into a dispute of services that I recently were provided 11 months ago as I showed her proof of my review for *** inspection via ****** reviews; that it was completed here as well. Now the conversation becomes a power struggle and the young minded attitude begins to display on her behalf. I then ask for a manager. ******** professionalism and attire was extremely poor, she wore a strapless shirt with heavy cleavage exposure and extreme tight pants with thing high heels on as if she was attending a day-time club. I couldn't take that environment serious as I watched all the male representatives stare at her like "drooling dogs". I eventually wind up speaking to *************************(service manager). He came off as undeniably disrespectful, cause he is going to defend his worker; but I think they forget that with this type of service that it is a customer first zone of work. Without the customers buying cars, or purchasing service, the business wouldn't be able to continue. ****** and I attempted to communicate, but unfortunately with the attitude he displayed on full mask, it just was a no-win situation for me and I had my child with me, so I was not going to entertain those character flaws that they were displaying towards customer service anymore of the day. I sincerely do not recommend any usage of this place for sort of services or purchasing of a vehicle, until they collectively understand.

I was looking into auto loans and one of the systems shared my information with this dealership. They have refused to stop contacting me and also refuse to remove my personal information from their system after many requests. A new person from the dealership emails me every week or so. Do not trust these people with your personal information, please stay away from this dealership.