ComplaintsforEdible Arrangements Store #1656
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Placed an order online may 15th, for delivery to my girlfriend on our 4th anniversary. Called the 23rd to get information on delivery times for the following day, was told call back day of delivery so i did. Was told too early deliveries go out around 11:30. Called later was told delivery would be 11:30 to 2pm which sounded great since they are 15 minutes away by car. I called around 1pm and was told 1pm to 5pm delivery. I got mad and told them it better be delivered before we go out for our anniversary. I get a call at 615pm from delivery guy telling me he is at the door. Ask me if he wants to leave it on the floor or tale it back with him since no one was home. He was **** enough to send me a photo of the fruit basket some dipped in chocolate wrapped in plastic. I told him no since hallway is hot, its after the hours i was told and we won't be back for hours. I put in a cancelation, then called the location 3 times more twice on thursday and once on friday since i was given the run around and the manager only works during the week yet it was thursday and friday when i called for my refund. I was told by customer service their manager can offer redelivery, my pick up or store credit. I said no to all and want the manager to call me back. Was told they dont have a policy on time, yet i told them custoner service told me 2 different times on May 24th, yet showed up way after when they are soo close by car. Still no refund and just excuses. Anniversary basket paid for but no goods or services. Contacted paypal and edible arrangements. Never using them again so why would I want store credit and they ruined one of my surprises for my gf who is now my Fiance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.