ComplaintsforFowler Wholesaler Corp
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bosch dishwasher not working after 1st time install. I don't even have chance to test the appliance. Request exchange from retailer, they are decline my request. They passed this question to Bosch customer support. AC company said they are not responsible to any issue once appliance sold.Business response
07/05/2023
Dear Sir or Madame:
The customer purchased the Bosch dishwasher from our store located at *************** on 4/16/2023 and we delivered it to them on 5/6/2023. The customer reported to our store sales about the dishwasher on or about 6/14/23.When we received the call from the customer about the Bosch dishwasher, we contacted the ************* customer service to schedule a technician to check it out immediately. On 6/19/2023, ***** sent a technician to check it out and ordered the electrical board to replace the defective one. On 6/30/2023, we were told that the part would be arriving in a week. As soon as the part arrives, ***** would send the tech to replace the part for the customer.According to *****'s policy, if the machine is fixable, they won't replace it.That is why our store is not held responsible for the replacement.Best regards,
***
Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the ** from this business on 6/3/2022, and I noticed the unit stopped working 2 days after. I went back to the store in person for a resolution, but the representative refused to resolve my case.
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.