ComplaintsforNSLA Carship LLC
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
May 3, 2024 I contacted NSLA CARSHIP LLC, to transport my vehicle. This is my first time ever utilizing this kind of service so I assumed after all of my research I chose a suitable company. I spoke with a ******************* via text and phone call to complete my reservation for a quoted amount of $575. I was directed to pay an initial $100 deposit prior to receiving a designated transport driver or a guaranteed pick up date. I was also given a contract to sign prior to paying the deposit. This contract was to confirm my pickup date, contact information, and to confirm I understood the companies policies.Once I paid the deposit and signed the contract. ******************* told me he would get back to me once a driver was assigned to my vehicle. I expected for that to take no more than an hour. By the end of day May 3, 2024 I had to call *** myself and ask when would I be expecting a driver. He reassured me that a driver would be contacting me soon and dont worry because its the weekend there arent many drivers available. I stated that it didnt make sense but Ill give him until the morning of May 4, 2024 or I would request a refund of my deposit. As of today May 4, 2024 9:43 am, ******************* had not returned 7 phone call attempts and neither text message. His direct line as well as the customer support line are both disconnected. *** requested a refund and let them know through voicemail and text that I will take legal action. As the BBB you guys should be on top of scammers taking hard earned money from consumers. I saw all of the other reviews and complaints on your website and its ridiculous that you closed out some of the complaints.Customer response
06/01/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding NSLA Carship LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.