ComplaintsforCorning Dental Associates
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Complaint Details
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Initial Complaint
10/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My family has been using this dentist for many years. They do not belong to any dental plan network but they do file the claim for you. They ask us to pay the entire bill up front and get the insurance payment later. They have always sent the claim in stating the payment should go me my and not the dentist. My wife went on 09-28-22 and the insurance check came to me correctly. However, my daughter went on 06-14-22 and the insurance check for $71.00 went to the dentist office in error (we paid all fees on the day of service). It took them 1 month for them to mail me the check for my money (received it on 07-14-22). Now the same thing happened to me. I went on 10-04-22. The insurance check for $74.00 is aging going to the dentist and not me. They said I need to wait for the check to arrive at their place and then they will send me my money. I have nothing to do with this error. They keep saying my HR department at work should fix the error and/or ******** ****** Insurance is to blame. Corning Dental is making the error and earning interest off my money and that is not right! I want them to send me my check for $74.00 now and not wait. Please help me out.Business response
11/08/2022
We are disheartened to learn of your complaint regarding our dental practice. We are a family-based practice that has been providing dental care to the community for 49 years and always put our patients' best interests first. We have always followed strict financial protocols including submitting insurance claims on behalf of the patient as a courtesy. Unfortunately, we cannot control the actions or protocols of any insurance company, but we appreciate your feedback. We hope that this matter has been resolved to your satisfaction.Customer response
11/08/2022
I received my check for $74.00 so this case may now be closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.