ComplaintsforMark Besse Architect
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Mark showed up to take measurements for a small addition to my property 11/18/22. He took measurements and explained what addition would be. Took 50% deposit upfront ($800). 11/25 we had a call with him to further discuss addition. We texted him for updates 12/15, Mark responded via text 12/16 that he will have drafts ready for us on Monday 12/18. We did not hear back from him ever since. Texted him again 12/26, 12/27, 12/30, 1/3 and also tried calling leaving a voicemail. Still nothing. On 1/4 we finally texted and emailed him to see what’s going in and if we can get deposit back since no drafts were presented 12/18 as promised. 1/13 we tried going to his business address, his truck was there lights were on however no one answered the door. Also called and left another voicemail. At this point we either get the job finished and drawing present to us as soon as possible or deposit returned in full. Communication is not professional or acceptable at this point. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.