ComplaintsforSubway
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to use a coupon that stated any sandwich 3 for $17.99. There were exclusions about specialty sandwiches through the app. But that was the only exclusions on the coupon. When I went to use it at the store, since they do accept coupons, thet stated the coupon could only be used on a few sandwiches. Basically their cheapest sandwiches and only basic plain sandwiches. No melting of cheese or steak or beef. The coupon states any sandwich and I had used a coupon just like the one I had a month ago and got the steak and cheese with no problem. They stated they are limiting the sandwiches due to cost. But my understanding is if they accept coupons, they need to honor the coupon as written. So it says any sandwich, they need to honor for any sandwich.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.