ComplaintsforAuto-X New York
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good morning,I had went to ****** in ****** to purchase a new vehicle for my daughter. I had found something to her liking and put down 2 deposits totaling $3,000. I was informed the car was going to the shop for some repairs prior to paying the final payment and receiving the car which never happened. I went to follow up a few times about the status of my purchase but to only receive excuses after excuses as to why I am unable to get the car. After a point I said forget it, I will just continue to shop around and requested for a refund. At that point, they informed me they would have to sell the VERY SAME VEHICLE I placed the deposit for before I could receive a refund. Now at that point I took it as an insult because I placed my deposit with no car then you explain that the vehicle had to be sold when it should have been in the shop. I contacted the police because at that point I had been extremely patient and compromised in hopes of receiving the car for my daughter. Not only that, it has caused major delays in our lives as we live in an area where the public transportation is not convenient. My daughter attends college in one area then has to commute to work in another area nor would I want my daughter taking transportation late at night with everything occurring in this world. I am hoping you would be able to assist me with retrieving my refund so I can put this nightmare behind me. I still plan on going to court as well as this has been occurring for a few months now. Thank you for taking the time to read my complaint. I look forward to connecting with someone shortly. Have A Blessed Day!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
238-02 Linden Boulevard
Elmont, NY 11003
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.