ComplaintsforNY Refrigeration & Air Conditioning Inc.
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My organization hired this company to help fix our HVAC systems.A *********************** came in looked at the situation fixed part of it and then disappeared. Told us he needed parts which we paid him for.We've called him multiple times left ****************** with no response.Business response
03/04/2024
We are working on 2 different projects I needed an approval for both units. We did not install this unit. This system is from 1991. We was the only company to help this client out. They dont want to replace there system, but in pass experience I need everything in writing no refund once we start. Thats why there been a stop order on this Job. But my client wants me to fix her systems but so many different parts are no good. Its a really old system. I have rewire the whole system twice its not an easy job with no schismatic had to spend hrs with manufacturers to receive. I can do the Job but I never said it was easy. Also a lot personal problems that are out of my control happened. I kept the client informed once the stormed cleared up. Now I know why all the other tech was interested in the Job. Its not easy we got the first job done now the 2nd one half way done god will today or tomorrow we should be finished. Hopefully ???? everything works for my clients. I wish them the best Im a Single father first I try to fix everyone but sometimes we come up short. Sorry for any inconvenience this my of causedCustomer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.