ComplaintsforAdvanced Medical Care, PLLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 03/22/2023 I went to Advanced Medical *********** at ****************************************** Brooklyn ** *****, Tel. ************ for a scheduled medical appointment with **********************************************. According to my insurance AETNA ******** Advantage I had $5.00 copayment and I was given a bill for $5.00. I gave my credit card to the receptionist and she inserted it into the credit card machine for processing. She probably made a mistake and erroneously typed $50.00 instead of $5.00. When I came home, I found the error and called Advanced Medical Care, they admitted the mistake and promised to send me a check for $45.00 difference. It was more than 4 months ago, but I didn't receive anything. I called them several more times and was again promised a reimbursement, but didn't receive anything. Can you, please, help me to get my money!Thank you very much in advance, sincerely, ***************************.Business response
08/09/2023
Hello
We spoke the patient to the patient regarding this in June and processed a refund check for $50.00. It was mailed to him however the check came back to use due to invalid address. I confirmed the address with the patient and check was re-mailed to him. This issue is resolved as refund check has been provided to him. see attached proof.
Customer response
08/14/2023
Thank you very much for your help. I received a check yesterday and I consider this case closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.