ComplaintsforCohen's Fashion Optical (Forest Hills)
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased Bifocal glasses at my local Cohens located at ***** *********. in Forest Hills, **** ***** about a month ago. I filled out this form before and: On Thursday, January 11, ****, 1:25 PM, *********************** <*****************************************> wrote: > Good **********************, > Due to the location and name of the store being incorrect, you are going to have to file a new complaint. I apologize for the confusion but filing a new complaint will ensure that your concerns are addressed. Thank you for being in great communication and I wish you the best with pursuing a new complaint! If you have any questions, please let me know. Thank you! ******** was the complaint number.The glasses from day one did not fit and I was literally in daily to get them adjusted until finally on day 4 I was told the Optician is only in Friday, Saturday and Sunday. I, myself am a former licensed Refracting Optician who along with my cousin owned our own Optical store " Eyes for U" for about 11 years. What this means is that a Frame stylist who does NOT have a license was making the adjustments. I went to ******* and while there the tips on both temples cracked so metal was touching both ears which was very difficult on the plane ride back to Forest Hills.They finally agreed to replace the frame a month ago tomorrow and so far to date I have not heard anything from them that my frame has in fact arrived. If for any reason it has not I am demanding a complete and total refund of all monies I spent ( $200.00) , my complete file, My wifes complete file and my sons complete file so we can go else where.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.