ComplaintsforGlens Falls Hospital

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I am a breast cancer survivor as well as someone who has dense breast tissue. The hospital is not coding my visits properly and my bills need to be amended to include all codes such as history of cancer, dense breast tissue, radiation treatment,lumpectomy, mammogram, ultrasound and MRI. These visits are getting coded as diagnostic instead of cancers screening, as well as shoulder pain, which has nothing to do with any of this. Because of this I am not supposed to have any cost sharing(co payments, deductibles) for these visits according to the government. I have been sent around in circles from billing to the oncology department, to the doctor and back again and I cannot get any help with this. These scans are necessary and I have a constant stream of bills related to this coming from the hospital when I am not supposed to share in the preventative costs at all.

  Business response

  02/23/2024

  Response taken by phone:due to privacy concerns,we will reach out directly to the patient to see if we can resolve the issue

  Customer response

  03/04/2024

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  This case has not been resolved.  The hospital did get back to me once while I was at work and we agreed I would call the following Monday 2/26.  I called and got no return call from them.  I called the patient advocate and she said she could not help.  The brief phone call that I had with Christine in billing she had said the codes were right and they were diagnostic.  I told her that that may be the diagnostic code but that is not the correct procedure code for my annual appointment.  The reason I did not get back to you is because I was waiting for  a response from them .  I have contacted the Department of Financial Services to get help.  The hospital and the insurance company  keep throwing the problem back and forth and I am getting no where.  This is terrible and I wonder how many other women are experiencing the same problem.  The law is the law in New York State I thought.  They are trying to slip through every loophole there is. 

  Regards,
  **** *****
  
  

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Attempted payment plan and had a typo in July. No written communication from the hospital to advise the payment was short. They left one generic voicemail. October 18th I logged into the portal to make a payment (due on the 25th each month) and saw $0 balance. Called and spent 30 minutes explaining the issue and confirmed payment every month to 2 staff. They advised the account was being sent to collections 10/11 (no notice received) and and was placed on 20 minute hold to connect to supervisor- Eric. Eric advised he would connect me to the payment department to submit phone payment and ensure collections process was stopped. I spent 30 minutes on hold to be told no one answered that line. Eric emailed them requesting they call Me back in 24-48 hours. I called back 72 business hours later, on 10/23, explained the issue again. Was connected to Eric’s line and placed on hold another 15 minute hold to be told he was on the other line and would call me back. The rep also advised she would email him. I left a voicemail advising no one called me back within the promised 48 hours and I wanted to make the payment and have this issue resolved by close of business. It is now after 5:00pm and no one has called me back.

  Business response

  12/04/2023

  Response taken by phone:  Due to privacy concerns, we will reach out to the patient directly to see if we can resolve the issue.

  Customer response

  12/04/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business resolved their payment process and removed the send to collections.  Regards, **** *********

• Initial Complaint

  08/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was referred to Glens falls hospital ER on 10-20-21 from urgent care . I checked. In and waited hours then finally a lady came and took my blood pressure and asked me a few questions I then sat and waited hours and hours . I then asked how long before I would be seen by a doctor and was told 3-4 he’s so I had to leave to pick up Kids . I checked out then months later I got a phone call from A old childhood address dating I had mail there so I got the mail was a bill from Hospital . I have insurance mind you . So I call hospital they say yes I owe it so I pay it in full then months later around April or may the ppl call Me again saying more mail . I now get a bill from a debt collector but it’s a different amount . So I call them and explain to them everything . I call gf hospital back and they claim I never made a payment and reported me to collection for no reason because I called and paid my bill . But then they put charity adjustment in my bill in December but yet collection says they didn’t get it till May . My ins company wasn’t billed till aug and in a different amount . These ppl Run a poor practice and are ruining customers repretatioms by not knowing how to properly do their jobs. This has been a ongoing stressful nightmare for me . I have great credit and I’ve been using time on phone to try clear this up and stressed out to The max . I think the Hospital And billing department need to work harder at doing their jobs properly so that innocent customers don’t have to deal with this . My ins company said I should get a full refund and are disputing the entire visit due to so many errors w billing . Three different amounts have been presented by billing . One original bill 229,82, another 93.38 and then 315 to ins company, I hope they get spoke to about correcting these errors before they go messsing with someone’s credit and hard work they put in their entire life. I also asked for a breakdown of charges and got the following and I Paid not a charit

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