ComplaintsforMy Essentials LLC MeShop Club

• Initial Complaint

  03/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My father had a warranty on a hearing aid purchased from Miracle Ear Naperville Illinois. I contacted my essentials to order a replacement for his lost hearing aid. Service was good. They informed me he could not renew his policy. This was November 2023. My father passed away. I accessed his bank account statements for tax purposes in March 2024 and discovered the warranty had been renewed. I called - service was again pleasant - and was told a refund would be issued in 3-5 business days. A week and a half later I called and was told the refund was in progress for the unused period. (Prorated). I became irritated and expressed my desire for a full refund. She said she would verify the timeline and call back. I complained that this was my third call to them and I was misinformed each previous call. I received no call back yesterday.

  Business response

  04/16/2024

  The issue has been resolved

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  
  
  
  
  

• Initial Complaint

  02/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I talked to My Essentials customer service before Jan 31st and in the first week of February. They provide service for customers of ******* *** for hearing aid repair and provide batteries monthly for subscribers, which I am. I am a senior citizen and I am paid to date with this company,. They have Not sent me hearing aid batteries for the last two months. I told ******* *** about this. They took my money, but have not provided the hearing aid batteries I needed and I have been out of them. Since I pay this warranty service every month, they are responsible to make sure I receive\ what I pay for in a timely manner, but they have not.

  Business response

  02/21/2023

  ****** *********, we were just notified and saddened to hear that you filed a complaint with the Better Business Bureau concerning your experience with My Essentials. In looking at your particular issue we were surprised by your complaint as the two months (December 2022 and January 2023) that you didn’t receive batteries was due to your payment being declined and not being received. We did however receive payment on February 3rd after you updated your payment in the *********** *** **** ******** . Batteries were shipped out to you at that time. I am following up to see if you had received those batteries as well as thank you for being a continued and valued customer. Your hearing health is important to us and we want to keep you protected against costly repairs now and in the future. In good faith I have requested an extra pack of batteries be shipped to you to keep you a head of your normal monthly delivery. Our hope is that this matter has been resolved and that we will retain you as a satisfied customer so that we can continue to meet your hearing health needs. Should you have questions or additional comments please respond directly to this email or feel free to contact us at the number below. Thank you and best regards, Dominic S**** ***** Vice President | My Essentials, LLC 2240 NY-29Johnstown, NY 120951 ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩