ComplaintsforMinozzi & Sons

• Initial Complaint

  07/28/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On February 16, 2022 after the passing of my mother on 2/13/22 I contacted *** to receive an estimate on how much it would cost to add two names to my grandmothers tombstone (My mother was going to buried as the final person on a three person grave lot. My aunt was buried previously in 2019 however, her name was never added). I was quoted 975 per name and dates. Due to the price i decided to move forward with adding my mothers name with the understanding that my aunt name would be added at a later time. Please keep in mind that due to me wanting to add my aunts name at a later time *** advised that I change the format of how my mother name is written to allow space for my aunt name in the future so the names can be engraved in death order( my grandma first, my aunt and my mother last) and also fit the shape of the stone. I stressed to *** the importance of wanting this job done before Mothers Day and although my contract stated a completion date of Mothers Day *** did inform me on March 21st, 2022 that it can take about 8 weeks. On May 3rd I was informed that the job was not going to be completed by Mothers Day due to him not receiving a permit. After reaching out continuously (via email) and expressing my urgency I finally received a response from *** on May 31st that he received the permit and he will work to get it done but he had to make sure to make his other deadlines for Memorial Day (how insensitive to the priority of the job I paid him for). Since May 31st, *** did not respond to me again until June 10th stating he was home sick and could not respond to emails. Once again I asked about the status of the job. At this time *** made me believe that the job is dependent on him physically being able to go and complete it himself given the job had not been done because he was sick. On June 16th, 2022 I received a notification from *** that the job was completed. No picture was provided. He did not leave space for my aunts name.

  Customer response

  08/22/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Minozzi & Sons regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

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