Customer ReviewsforAudio Savings, Inc.

Unbelievable. I purchase for the goverment for 3 different departments. One of them wanted to order speakers and stands from here, got qoute and was told tax exempt was gtg. When i called to place the order i changed the shipping address to the location i was purchasing for and they said they would have to resend to finance to reapprove the tax exempt. 14 days later and 5 phone calls still no approval. Like it is uncommon to shipn to a different location from where the billing address is. No one can ************ they say they dont take calls. My fiscal year is ending and this item is now going to be a missed purchase. Every time i call they said someone will call me back, no one ever has. This is absolutely crazy. How can they not talk to another department? Worst service ever. They refuse to allow me to talk to a supervisor

I had to send one back because it wasnt working on may 17th. It is now 5/24 and I still do not have my replacement. They said 3-5 days. Well its been longer than that. When I called to schedule the return it was very easy and was told I should have one back in a week. Nope! That did not happen. When I called to find out where it was they said they was behind and there was nothing they could do. I asked for an inconvenience rebate and they rejected it. When you call and talk to someone in customer service they have very little knowledge of what they are selling or the status of orders. I would not recommend purchasing from them.

Incompetent morons. I ordered (4) white rockville tower speakers Received (3) white ********* tower speakers and (1) wood tone ********* tower speaker They want me to pay $50. ( warranty say shipping back to them is my expense ) to ship back speaker for there mistake. ********* speakers are great I ordered 1(1) white tower speaker direct from ********* web site and Received white speaker with no problems I plan on buying (3) more wood tone to match the one audiosaving mistakenly sent me I ll buy it directly from rockville web site and not from audiolsaving

This place should be shut down! I sent a amp back bc it was no good, they told me they would send me out a new amp once the old one was returned. Waited weeks to get that one after numerous emails and them saying they were testing my amp and any other lie they could say. Well the new amp came (which was one they had worked on, and was not new) and that one didn't work at all, so I sent it back. Well now after almost 2 months I'm still waiting on a refund. I was told 3 to 5 business days. It's been almost 3 weeks after they recieved the second amp back and I still haven't received my money back. When I email them they take days to respond and just keep blowing me off saying my money is coming. I didn't know a return takes so long I think they are stealing people's money. Do not buy from rockville audio bc this is who you will have to deal with and they are liars and scammers. They should be shut down. Wish I could post all 30 emails where they are telling lies constantly!!

I am extremely upset with this company. I order four speakers 3 weeks ago threw ****** for a wedding I was booked to Djing for on Nov 13th 2021. I had a delivery date off Nov 3- Nov 8th. I waited until Nov 8th for the speakers, they never arrived so I called ****** to find out what was happening. The tracking number said that the speakers were on the way so I didn't think to much of it. They didn't arrive so I got worried. I had ****** reach out to audio savings to see what was going on. According to an Audio Savings rep my speakers were lost in transit or there was a scanning issue by ****** I called ***** and they said they never received any speakers from Audio Savings and Audio Savings was not be truthful with me. Audio Savings repeatedly told me that my speakers were shipped and ***** had picked them up on 10/28/2021. If I did not call Audio Savings, I would've never known anything because my delivery status on ****** kept saying on the way. Audio Savings knew they lost my product and never let me know anything. With a wedding to DJ on Nov 13th I politely asked if they could possibly overnight me some speakers or give me some sort of discount for my troubles. They said "we don't do that". Now I'm forced to find some speakers for this wedding, Everything seems to be booked up and already rented out so I'm in trouble. If I were notified early about my product being lost in transit ( whatever that means) I would have had time to make some last minute adjustments. The Rep I spoke to was very nasty and not very understanding. I was told by Audio Savings the only thing they could do was re-order my product, not even caring about the inconvenience this caused me. They have horrible customer service and I will not recommend them to anyone else. Because they had to reorder my speaker it is going to be another week and half to two weeks before I get them now. I told the rep just send me the ones I paid for. Thanks to ****** the gave me a credit that I'll be using to rent some speakers for the wedding if I can find some. ****** stood on their companies morals and values while Audio Savings pointed fingers and blamed ***** and did nothing for my inconvenience. (Audio Savings) Horrible way to treat a customer who spends their hard earned dollars with you.