ComplaintsforMike’s Jewelry Inc
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had gone to his shop for necklace repair. He said he fixed it and put a big ring right in front of me that was fake gold (which he told me) and didnt match the necklace. I asked for the removal and my money back. He told me that this labor cost him (although he did it right in front of me in 1 minute) and he removed the fake gold ring and told me he would give me my money back if I could get it fixed. I got it fixed at another jewelry repair place. Then I came back to show it to him and get my money back. He said he could not give me my money back because it was not fixed although I showed him it was. He got infuriated and started saying I am a woman and he deals with my gender all the time who bring him bad business. I left and found on **** and ****** Reviews he does this to countless people: give them poor service with fake gold and poor craftsmanship and refuses to service clients when they call him out for it. He has done that for gold watches and has engraved bracelets with incorrect names. He is also not the most pleasant person to deal with and in all reviews he calls people thieves and says they have psychiatric disorders. He needs to be able to run better business before he continues to work in this community.Business response
08/19/2022
HelloThis is in response to case id ******** .1= I never spoke to this customer and there was another lady who came with the repair.2= I explained to her that the chain IS NOT GOLD AND CAN NOT BE SOLDERED AND I HAD TO MAKE A CUSTOM LOUP TO CLOSE THE GAP.3= I told her the price was $15 and she agreed.4= she came back a week later to ask to take the loupe off.5= 2 weeks later another lady came and asked to get $15 back!!!!6= And now she went to bbb ? for $15!!! to waste your time **************** and as well as mine? This is becoming interesting.I can't believe my
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.