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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I bought a Lexus UX250h from Ray Catena Lexus in ************ on Mar 3, 2023. I was told that dealership will be taking care of registering car to ** and provided a temporary registration that expired on Apr 4, 2023. I have been calling them repeatedly to get status. Earlier they will take my number and promise to call back. But no one ever called. After Apr 10th, I received callback from my sales associate ***********************, saying that there was some change in their paperwork department and it was not filed and registration work never started. I have been trying to talk to manager who is apparently never available. Every time I call their office, only thing I hear is that its in process. I have no information as to the status of my registration application. I have received neither a tracking number to ensure the application has been submitted (despite several requests) or the paperwork to apply myself. I am currently unable to legally drive the vehicle.Business response
04/27/2023
GOOD AFTERNOON ALL, the client is completely correct, we as a company failed, at this moment we have delivered the client a loaner car and will have the plates and registration completed mid week next week. we have spoken to the client apologized profusely and will put a process in place to make certain we do not make the same mistake again.
best ****************
Customer response
04/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have received loaner car. I am hoping plates/registration/title to be delivered once process is completed.
Sincerely,
*************************
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Contact Information
1435 Boston Post Rd
Larchmont, NY 10538-3904
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.