ComplaintsforAmerican Electric LLC
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please find below a history of my Generac generator purchase as well as Invoice pictures. Thank you, ***************************** - Signed estimate with American Electric LLC on 19 September **************************** November. - From 2020 to present there have been about 14 occasions the generator shut down and could not perform its Saturday exercising. On one occasion in July of 2022 when we did have a power outage and the generator shut down after starting. American Electric LLC sent a technician that diagnosed that the issue was with my gas company and the regulator that was theirs. With the same technician present my gas company, ******** Energy Products, made the recommended repairs at a cost of approximately $400. and nothing changed. ********************************* of American Electric LLC told me he was ordering parts from Generac for the fix. My last email to ********************* of American Electric LLC was 13 July 2022 informing that the generator failed again, met with no reply.after I believe three service calls at approximately $150. per visit from American Electric LLC In March of 2022 I researched on a website called Genetec for ideas.- Im left in a position of endless $150. Service Calls to Authorized Generac Technicians which historically has proven not to work and a $8,400.00 Generac generator that has not performed properly from purchase till now and is basically useless.At this juncture I request full refund and removal of the Generac generator. Ill accept the approximate $1,000.00 loss in Service Calls and additional work done at the recommendations of the Authorized Generac Technicians.Customer response
09/08/2023
Better Business Bureau:
At this time, I have not been contacted by American Electric LLC regarding complaint ID ********.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.