ComplaintsforECF Elite Martial Arts & Fitness
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It was December 2021 and started paying a membership that the owner said I could quit at anytime and all I have to do is pay the next 3 months and it be over. In Jan I got a new job and explained to the owner saying that I wouldn't be able to come because I'll be working as a vet tech and my hours would be crazy. He then preeced to tell me that I cant cancel otherwise he'll never make any money and told me I can choose different days instead. I ask for a hold so I could figure it out and got that in March. I'm stuck paying every month $172 untill the end of the year. And I really can't afford throwing away my money like that.Business response
09/13/2022
Hello. Please be advised that this complaint is false and inaccurate. ********************** signed a yearly contract at my gym on December 14, 2021. Please see his signed contract attached. It is stated on his signed contract, and I informed him verbally at the time of purchase, that this is a yearly contract. I did not tell him that this was a month-to-month contract and that he could cancel at any time. I do not operate my business that way. ********************** asked to cancel his membership about a month after purchase and I informed him that there is a 3-month cancellation fee and that he must come into the gym and sign the cancellation paperwork per protocol. He has not paid the cancellation fee or signed the cancellation paperwork. I can cancel his account with our billing company once he provides me with the cancellation fee and the signed cancellation paperwork. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.