ComplaintsforTimebuyer Inc

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from TimeBuyer in March of 2021. Had the car for about a month before it started having issues, car wouldn’t start, but lights would work, timebuyer said it was my alternator, they replaced it and charged the battery, the issue still continued to happen. They wanted to take my car and see if they could get the car to not start as it did for me, i told them i couldn’t give them the car as i would have no way to work, if they were willing to give me a loaner, i would give them mine. Didn’t happen. then in August of 2021, the car died and wouldn’t start, i called timebuyer and was told “if you can’t get it to us we can’t help” i now live 3 hours away and don’t have the money to have it towed that far. It was towed to a local shop, it sat there for 2 months, finally had it sent somewhere else and they replaced the anti theft module, said that was the issue. here we are 90 days (12/2021) later and my car was towed once again for not starting. I called timebuyer and was told that since i didn’t bring it to their shop they can’t do anything and if i don’t pay the payment this month (on top of the fees for getting it fixed 2 months ago/the tow fees/ and now the new garage fee) they would repo the vehicle. when I bought the car, it was worth $7,400, my recent bill says i owe over $8,000.

  Business response

  01/10/2022

  In response to the complaint from ***** let me first state that Timebuyer, Inc does not do the final

  NYS inspection. All vehicles sold have the final NYS safety inspection performed by outside

  vendors. This is to insure that a third party reviews the vehicle for final inspection before delivery

  to the customer.

  ***** purchased a **** ***** ****** ** with roughly 62,900 miles on 03/08/2021. This vehicle

  came with the standard 60 day 3,000 mile warranty. ***** also purchased a 24 month 24,000 mile

  service plan that covers major engine and transmission failure only.

   ***** contacted us about a repair issue in March 2021. Around March 29, 2021 we replaced the

  alternator free of charge. In November of 2021 ***** had a starting issue. He took it to a *****

  dealership in his area who diagnosed it and then replaced the theft module in early November. We

  did not hear of any other issues until December. ***** called and said he had a starting issue with

  vehicle. We set up an appointment for service at our Plattsburgh location as that was closest to him

  after he moved. ***** missed his appointment with us and took it to a local garage who diagnosed

  it with an electronic control module (ECM) issue.

   Timebuyer ended up repossessing the vehicle upon ******* request. ***** refused to pay the

  outstanding bill of $550 at the local service shop that he took it to. That bill included $500 in

  diagnostic services and $50 for towing. None of these things are covered in his service agreement.

  Timebuyer, in good faith, is willing to diagnose the vehicle and charge ***** for our cost on parts

  and a 50% discount on labor if he wants the vehicle back. ***** will also be responsible to pay

  Timebuyer the $550 that we paid to the repair shop to get the vehicle back. ***** must contact our

  Massena store ***** ******** by January 21, 2022 if he wants to take advantage of this offer. We

  appreciate ***** as customer and hope that we can move forward from here.

  Sincerely,

  Anthony D

  VPO

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩