Customer ReviewsforMediaCom

I had Mediacom for 2 years. They were more expensive, and for about 3-4 months medicine services did not even work and I was charged for the services. Extremely poor customer service, bad attitude from service techs. The worst service provider in the area not even close.

Mediacom is terribly inconsistent with their internet speed. Sometimes I'll have around 90Mbps and then 5 minutes later it'll slow down to a measly 5Mbps download. The upload is always slow, never going higher than 25Mbps and usually sitting at around 5Mbps, but it gets as low as 0.05Mbps. Not to mention it goes down twice a week for the entire day!! How am I supposed to work from home, luckily I have an understanding employer and a mobile hotspot. If you are considering using Mediacom I highly suggest you look elsewhere, it's a shock this company is in business.

I got internet through Mediacom shortly after moving into my apartment in November of last year and had issues with the Internet from day 1 with my internet going out repeatedly I was paying around 100 dollars a month for there 1 gigabyte Internet I called them repeatedly and I had technicians out 4-6 times they always found something wrong like the buried line needed replaced to the wrong power supply being used on the modem which I got the feeling they was blaming me for and it wasn't me it was one of the techs that used that power supply on the modem so since I kept having problems I decided that it wasn't worth paying for so I quit paying my bill they eventually shut it off but I was still having issues with the Internet going out every day usually around 10 times a day and some days it went out a lot more 15 - 20 but it doesn't seem like they care about their customers anymore because when the techs came out they never stayed very long and I still had the issues sometimes seconds to minutes after they left I put up with that for 7 or 8 months and when they shut me off I switched to a different carrier and I am dealing with a lot slower download speed of 10 megabytes but at least I don't lose my internet multiple times a day I am really disappointed in Mediacom because I have had them before and not had issues like this I will never use them again because of it I still have the equipment and I have tried to return it I was told a tech would pick it up Friday so I stayed home but he never called I didn't get a call till then following Tuesday but I wasn't home because my daughter had an appointment so I was in ****** when he called my experience has been so bad that I don't feel they eventually deserve one star.

The issues with Mediacom are due to an update made in early Sep 2024 (OFDMA Issue). This is a known issue and the problem is that it is not impacting everyone. Mediacom knows and are not doing anything about it. Call and demand a credit. The most the call center can do is 3 weeks and I will keep doing that until the issue is fixed.I am also going to try and report to the news to see if they will take the story. It is impacting ***********. I am so tired of Mediacom not sending out an update and telling us this is us and not them.

The service provided is horrible! Internet always going out! Ive had issues since I moved into my home 7 years ago. No other internet provider is allowed in my area, why? I have no clue! Im sick to my stomach even having to write this! Its like theyve tied our hands to only being allowed to deal with them! I *** and calls dropped constantly! A tech has to come out to my home at least every 3 weeks to look at the system! We need other providers in the *********, DE area! Mediacom is THE WORST!!

Pieces of s*** I hope they all get what's coming to them. They constantly lie and gaslight people into believing whatever they say when the reality is in front of their eyes. They keep saying that their ppl are "working around the clock" to fix the issue. Which is a lie, I have been from one end of the county to the other.. there is not one of their trucks to be seen anywhere in this city. F****** LIARS

Poor service. Without Internet for 2 weeks. And still waiting for service. Filed a complaint with *** also

Mediacom needs to give cable free with all the outages we have terrible service I give them a f grade

Mediacom is a terrible company and does not treat customers right. Absolutely terrible service. We had a new box installed because ours was old. We Were never told that the other tvs in the house would no longer work. We were never informed. Was told would have to buy another box for each TV and would be charged an extra 9.99 each month. The internet goes out every day and Chanels are often scrambled. We ok pay way too much for such crappy service.

Mediacom had a scheduled, planned outage in my area and NO ONE was notified that the service was going to be down for 3 days. This is Absolutely unexceptable as we work from home and rely on the service. I called today to cancel my service and was told that it will take up to 7 business days for it to take affect. Which means I have already lost 4 days of work and will have to pay for 7 more of which I have NO service. It's extortion. I know they just type in a command and service is off or on. Worst customer service. I'm going with IMON.